FAQ

Yes, the Rubens Configurator solution is already available in 12 languages and can be easily expanded. The customer product information can be managed via a ‘translation file’ directly via the upload dialogue in the Rubens Admin Portal.

Yes, you can integrate Rubens into multiple domains. In addition, you can enable your retailers to integrate your configurators into their website or webshop and automate the ordering process in future. We will be happy to advise you on the rollout and the costs of listing your configurators in multiple websites / domains.

Equipped with open application programming interfaces (APIs), the Rubens Configurator seamlessly integrates into any website, e-commerce system or B2B ordering platform. This boosts the sale of customized products – from simple variant configurations to complex modular product systems.

API-based approach – what does this mean exactly?

Your website, webshop or B2B ordering platform is connected to the Rubens Configurator via an API that enables communication between the two systems. This allows each product configuration to be passed to your target system as its own bill of materials.

Once the user clicks on the call-to-action button (“Request Product” or “Add to Cart”), the website is notified and the configurator provides the complete bill of materials with an automatically generated image and all product-relevant information required by the target system for price calculation and order creation. The defined data is available in real time in JSON format. The matching of Rubens data (e.g. item numbers/SKUs) with the data maintained in your target system (e.g. backend shop) enables live price calculation and direct checkout, either as a product inquiry or an order.

Supporting technical information for your integration team or implementation partner: Rubens E-Commerce Integration Guide, Developer Documentation

Developing a custom configurator often takes months and can quickly exceed the budget. In contrast, the high-end Rubens 3D product configurator is already fully developed and available as a SaaS product, with millions of users. It features a powerful interface, optimized for all devices, and is cloud-based. You can easily upload your products, seamlessly integrate the configurator into your website, webshop or B2B platform and start selling immediately.

The Roomle project team will guide you step by step to your custom online 3D configurator:

- Consulting & Product Discovery Phase  

- Concept Phase & Workshop  

- Prototyping to minimize risk and ensure all stakeholders are optimally involved  

- Implementation & Finalization of the customized configurator  

- Testing & Feedback Implementation

- Customer-side Implementation & Go Live

Our approach to projects is characterized by high quality and expertise, reflected in workshops, prototypes as well as advisory services.

At Roomle, updates are managed within an agile development framework, operating in 2-week sprints.

The updates and improvements made during each sprint are often based on customer requirements and feedback. This can include the implementation of new features, bug fixes, user experience optimization or other improvements to make the configurator more powerful and user-friendly.

Customers using the Roomle Standard User Interface (UI) receive updates automatically. This means that they benefit from the latest improvements as soon as they are implemented, without needing to take any additional action.

If a custom configurator interface has been set up on the customer side using the Rubens SDK (Software Development Kit), the implementation of product updates is the customer's responsibility. Customers will receive regular information about available updates or new versions of the SDK and are responsible for integrating these changes into their own applications.

Overall, the handling of updates and upgrades at Roomle follows an agile development approach based on customer feedback, continuously making improvements to the configurator to meet customer needs and optimize the user experience.

The setup of a simple configurator (color & material configurators, basic variant configurations with a few options) can be completed within a few hours, provided that all necessary data is already available.

For more complex and consultative products, the greatest time commitment typically lies in defining the product(s), their features, configuration rules, conditions, and dependencies. Preparing 3D models and price calculations must also be considered during the data preparation and concept phase. During this phase, Roomle configurator experts or external partners will support and guide your team with templates and wireframes.

Once the functional and data concept is finalized, the development and implementation of the configurator can proceed relatively quickly (within a few days). Our visual configurator development environment allows for quick checks and insights at any point, enabling you to see the impact of new rules and features and facilitating an agile development process.

Before launching the configurator, we recommend a thorough testing phase within your team. Depending on the complexity of the configurator(s), this typically requires 2-4 days.

Therefore, from data preparation to final implementation, you should plan for at least 4-8 weeks – depending on the complexity and number of configurators.

Customer feedback is a top priority in the ongoing development of the Rubens platform. Product feedback, such as new functionalities or ideas, can be submitted directly via our official Service Support channel on Jira Service Management.

Please use the dedicated category “Suggest new feature” in the Roomle Service Support Desk for this purpose. Our product team reviews each customer feedback, engages in dialogue with customers and takes it into account based on a rating system.

The Roomle team is passionately and intensively developing the Rubens platform on an ongoing basis. We are intensively focused on how products can be successfully sold online as well as across omnichannel platforms. You benefit from bi-weekly product update cycles on auto-pilot: quality and performance improvements, innovative features for the point-of-sale, hosting and backups for your products and more.

Technological leadership: Roomle is the leader in the field of web-based real-time 3D product visualization, configuration and room planning.

Roomle provides all Rubens platform users and customers with comprehensiveDeveloper Documentation, training materials and an official Service Support channel via Jira Service Management.

For technical questions regarding the integration of the configurator, you can also reach out to us and our community on Stack Overflow by using the tag "roomle." Depending on your account type, you will receive additional support via email or a dedicated account manager.

The Rubens configurator offers multiple customization options as it operates entirely API-based. This means that every event occurring in the 3D scene can be captured and overwritten with custom events.

This allows you to modify existing buttons, add new buttons, or track specific actions within the 3D scene. Additionally, elements of the user interface can be shown or hidden, font and color can be adjusted, and lighting settings can be changed. This provides you with maximum flexibility in designing and controlling the application.

The Rubens configurator offers two approaches to implement your own design ideas and branding requirements.

1. On one hand, there is a fully pre-built, ready-to-use user interface that allows you to customize colors, fonts and interface elements to suit your preferences.

On the other hand, the SDK (Software Development Kit) approach enables you to create a fully custom user interface around the 3D scene and configuration logic. Due to that reason, the configurator can be perfectly integrated into your corporate identity.

All configuration data (bill of materials including SKUs, product dimensions, image data, configuration ID and lifetime product links) are available through an API interface in JSON format.

For custom solutions, we provide a flexible checkout type that transmits the data to the integrated website or platform. From there, the data can be received and further processed. Our integration experts are available to assist with this.

The Rubens solution is entirely API-based, which enables seamless integration with any e-commerce system of your choice.

What does this mean exactly?

Your webshop is connected to the Rubens Configurator / Rubens Room Designer through an API, enabling communication between the two systems. Each product configuration is passed to your webshop as a dedicated bill of materials.

Once the user clicks on the call-to-action button (“Request Product” or "Add-to-Cart"), the website is notified and the configurator provides the complete bill of materials with an automatically generated image and all product-relevant information required by the e-commerce system for price calculation and order creation. The defined data is available in real-time in JSON format. Matching Rubens data (e.g. item numbers) with the data maintained in your shop backend enables live price calculation and a direct checkout in the shopping cart on your site.

Your webshop team or implementation partner can find detailed technical information in our Rubens E-Commerce Integration Guide as well as in our Developer Documentation.

The Rubens 3D Viewer can be easily integrated into your website or webshop as an iFrame. This requires only a few lines of JavaScript. Additionally, the Rubens Configurator is fully API-based. This means that all events that occur within the configurator can be captured and transmitted to your website or webshop.

In the background, the configurator always generates a complete bill of materials, which can be displayed at any time or passed on to the webshop. This allows seamless integration of price calculation and other purchase-relevant information.

Yes, our configurator supports multiple languages, including: English, German, Czech, Danish, Dutch, French, Italian, Japanese, Norwegian, Russian, Chinese, Spanish, and Swedish.

Additionally, all currencies are supported, allowing you to flexibly adapt the configurator to different markets.

A configurator offers numerous benefits, especially when it comes to offering complex products online and optimizing the sales process. With a configurator, customers can be guided through the selection process (guided selling), which reduces the sales team's workload and enhances the customer experience.

The configurator provides a powerful solution, especially for products with high advisory needs and complex requirements:

- Unlimited Flexibility: Regardless of product complexity or specific requirements, Rubens demonstrates its full potential. Even when other solutions reach their limits, the range of options and configuration complexity remains virtually unlimited.

- Optimal Customer Experience: Due to web-based real-time 3D visualization and room planning technology, Roomle sets industry standards in terms of display quality, performance as well as user-friendliness across all devices. This ensures an outstanding customer experience.

- Long-Term Maintainability and Expandability: The solutions are designed for long-term maintenance and easy expansion, enabling them to adapt flexibly to your future requirements.

- Seamless Integration: Rubens integrates smoothly into your existing systems, whether it's your website, webshop, B2B portal, ERP or CRM.

- Personalized Consulting and Expert Knowledge: Our approach is characterized by comprehensive consulting and expertise, reflected in workshops, prototypes and custom solutions.

A 3D configurator also offers significant advantages compared to traditional 2D product selectors: customers can view the product from all perspectives, leading to a better understanding and a stronger purchasing decision. Color and material changes can be made directly on the model, without the need for multiple images to be created. Augmented Reality allows the product to be displayed in real-time in the actual environment, making the shopping experience even more interactive and convincing.

Currently, it's not possible to create configurators without some technical knowledge. Web or JavaScript developers are able to build configurators using the Rubens platform.

For support, we recommend the following:

- Our Configurator Data Setup Guide for simple color & material configurators or 

- Our Configurator Data Setup Guide for Basic & Full-Logic configurators 

- Developer Documentation, which includes helpful examples and a training course.

- Configurator Developer Profile

Additionally, we offer onboarding sessions for you and your team to make the transition to the Rubens platform as easy as possible.

Data can be imported into the Rubens platform in two ways:

1. Manual Upload: You can upload and create product data and prices manually through the Rubens Admin Platform’s upload section.

2. Automated Import via REST API: For frequently and dynamically changing data, we offer an automated import via a REST API interface.

Pricing Service  

There are two options for pricing in the Rubens configurator: You can use the integrated Rubens pricing service, which allows you to maintain country-specific prices based on item numbers. Alternatively, you can dynamically connect your own pricing data through an external pricing service at runtime. This gives complete control over your pricing data and allows you to continue managing complex pricing structures, such as B2B customer prices, discounts or special calculations.  

For more information, please refer to the relevant documentation here.